Banks do it, call centers do it, salespeople do it. I appreciate being called “Mr. Smith” instead of just “Bob,” but it ...

When called “Bob,” I often feign surprise and say, “Oh! Do I know you personally?” When they say no, I reply, “When you ...

DEAR MISS MANNERS: I work in health care and frequently call patients regarding their appointments. I use their first names if we are already acquainted, and Mr./Mrs. for people I am not familiar ...

DEAR MISS MANNERS: I work in health care and frequently call patients regarding their appointments. I use their first names if we are already acquainted, and Mr./Mrs. for people I am not familiar ...

DEAR MISS MANNERS: I work in health care and frequently call patients regarding their appointments. I use their first names if we are already acquainted, and Mr./Mrs. for people I am not familiar ...

DEAR MISS MANNERS: Is it proper for company employees to address customers by their given names? Banks do it, call centers do ...

DEAR MISS MANNERS: I work in health care and frequently call patients regarding their appointments. I use their first names if we are already acquainted, and Mr./Mrs. for people I am not familiar ...

Dear Miss Manners: I work in health care and frequently call patients regarding their appointments. I use their first names if we are already acquainted, and Mr./Mrs. for people I am not familiar ...

DEAR MISS MANNERS: Is it proper for company employees to address customers by their given names? Banks do it, call centers do ...

DEAR MISS MANNERS: I work in health care and frequently call patients regarding their appointments. I use their first names if we are already acquainted, and Mr./Mrs. for people I am not familiar ...

Paddington in Peru writers Mark Burton, James Lamont and Jon Foster talk about how everyone's favourite bear is a force for ...

DEAR MISS MANNERS: We needed a plumber recently, and during the four hours he was on the job, the plumber spent well over an hour on his phone for non-work-related calls. More and more, it seems ...