When called “Bob,” I often feign surprise and say, “Oh! Do I know you personally?” When they say no, I reply, “When you ...

Banks do it, call centers do it, salespeople do it. I appreciate being called “Mr. Smith” instead of just “Bob,” but it ...

DEAR MISS MANNERS: Is it proper for company employees to address customers by their given names? Banks do it, call centers do ...

DEAR MISS MANNERS: Is it proper for company employees to address customers by their given names? Banks do it, call centers do ...

DEAR MISS MANNERS: Is it proper for company employees to address customers by their given names? Banks do it, call centers do ...

DEAR MISS MANNERS: Is it proper for company employees to address customers by their given names? Banks do it, call centers do ...

Dear Miss Manners: I work in health care and frequently call patients regarding their appointments. I use their first names if we are already acquainted, and Mr./Mrs. for people I am not familiar ...

Mr Manners, who was in his 40s and from the Abbots area of Newtownards, was known to police. He had recently appeared in court on drugs-related charges. A murder investigation has been launched ...

DEAR MISS MANNERS: I work in health care and frequently call patients regarding their appointments. I use their first names if we are already acquainted, and Mr./Mrs. for people I am not familiar ...

DEAR MISS MANNERS: I work in health care and frequently call patients regarding their appointments. I use their first names if we are already acquainted, and Mr./Mrs. for people I am not familiar ...

Please send your questions to Miss Manners at her website, www.missmanners.com; to her email, [email protected]; or ...

DEAR MISS MANNERS: I work in health care and frequently call patients regarding their appointments. I use their first names if we are already acquainted, and Mr./Mrs. for people I am not familiar ...